Training
Being the worlds best window cleaner or web designer does not automatically qualify you to run a business, that is a completely different skill set in itself and one many learn as they go, the lucky ones survive but approximately 33% fail within the first year. What can you do as a new business owner to negate that risk?
I recently listened to a business leader say that customer service is not and should not be considered as a distinguishing factor between businesses, even when comparing successful and not so successful ventures. Where I appreciate everyone has their opinion (whence I will not name this business leader) I have to say this statement did not resonate well with me at all.
How do you know your product meets all your clients needs? Do you have a clear understanding of that needs? Do you have a clear understanding of what your product gives the clients both physically and psychologically? If you answered no to any of these questions please read on ……
talking about the cross over of management and sales training.
It has been an interesting time lately, world trying to come out of a global recession, Europe looks like it may be plunged back into it again, as a result our dollar is taking a pounding along with the other currencies and all through this kiwi business is battling on. So what can we do to make sure our own businesses do not fall victim to any recession, why not speculate to accumulate, take advantage of the slower pace of our economy and have all your sales teams (including the business owner) do a refresher course on sales, process and technique.
Last week I was talking to the manager of a communications company about the trials and tribulations of sales staff and their lack of ability to look after their customers. I asked the manager whether he had sales reps or account managers to which he replied “they are the same thing …. aren’t they?” we debated this theory for a good hour, I would like to carry this debate to you now.
Training and developing staff in the work place has numerous advantageous for any business; staff who are continually trained become more knowledgeable, maintain a higher level of motivation, are generally more productive and happy in their work.
I have over fifteen years experience in systems and network configuration and support. For most of that time I have been working with Open Source Software, and believe that Open Source software provides the best solutions for business, educational and personal use.
