Located along the eastern fringes of Canada and within the frigid waters of the North Atlantic, the island of Newfoundland won’t be confused with India as a major outsourcing hotspot anytime soon. But thanks to the development of software-as-a-service (SaaS) and cloud computing, the concept of locating virtual call centers within the rural bastions of North America has become achievable, and for one SugarCRM customer, a reality.