Cost savings are still the primary driver for organizations choosing open-source software, according to Jay Lyman, an analyst at The 451 Group. However, that impression seems to change after adoption, when more users report that flexibility is the primary benefit they enjoy rather than cost savings, he says. "With the downspin of the economy, how you spend your money is critically important," says Bassim Hamadeh, founder of University Readers, which uses SugarCRM software.