Think about it. Ten or 15 years ago you needed hardware and other infrastructure (as well as administration smarts) to get a full-fledged CRM system in place. (This is partly the reason why outdated products like Act! survived.) But now, all you need is a few laptops and an internet connection, and you’re ready to go with CRM. And not just traditional CRM – you can get into social CRM, sales 2.0, whatever you want to call it…